As we continue to improve our product, we are excited to share a new feature that we’ve developed into the bot — embedded reviews! That’s one less place for prospects to exit the experience, keeping them on your site longer. Here’s how it works.
When users select “reviews and ratings,” they will be prompted to view whichever review sites are turned on by the community. For instance, if that community turns on all review sites, they will see all the options available. If that property prefers to only have one, or none, of the options available, they can switch that setting in the BetterBot dashboard.
As we mentioned, this feature allows for a seamless experience. The end user will now be able to find the most information directly within the bot without having to exit. These days, most individuals would consult a rating site before making a significant decision, such as where to live. That’s why it’s so important to divulge the most information possible. Displaying reviews also shows transparency on the property’s side. Now that this feature is embedded within the bot, users will be provided with more opportunities to stay within the bot, on your website, and engaged. Learn more about why online reviews are so important.