AI-Friendly-Mystery-Shop

BetterBot and Grace Hill Launch AI-Friendly Mystery Shops

Mystery shops are crucial in the multifamily industry because they help teams understand the customer experience from beginning to end. These programs help make business decisions and fill any gaps in the process. Together, BetterBot and Ellis Partners, which was acquired by Grace Hill in 2022, have created a solution that helps property management companies more thoroughly evaluate a prospective consumer shopping experience.

BetterBot compliments leasing teams by working with them to create a seamless experience. By using AI and lead nurturing, prospects are never missed. Organizations can rest easy knowing that each potential customer is attended to. 

Together, BetterBot and Ellis Partners have a combined solution that helps property management companies more thoroughly evaluate a prospective consumer shopping experience.

“Mystery shopping is a key component to giving multifamily companies a comprehensive overview of the customer experience, highlighting a leasing team’s strengths and giving insight to areas that require improvement,” Kendall Pretzer, CEO of Grace Hill. “These AI-friendly mystery shops allow for easier access to the data necessary to help teams offer the optimal customer experience. We’re excited to show our clients how BetterBot’s integration with Ellis will help them improve the quality of their service.”

In addition to assisting with the leasing process, BetterBot can now be integrated into the mystery shop experience so that every step of your processes are visible to your team. 

“Utilizing AI helps take menial tasks off the leasing team so that they can focus on providing the best customer service to anyone who walks through their door,” says BetterBot COO & Founder Robert Turnbull. “Now, you can easily track the process with our mystery shop-friendly integrations that we’ve implemented.” 

Let BetterBot jump in and help your on-site teams and prospective customers. Learn more about how AI can best serve the multifamily industry

About Grace Hill 

Grace Hill provides technology-enabled performance solutions that help owners and operators of real estate properties increase performance, reduce operating risk and grow top talent. Grace Hill carries years of real estate experience, in-depth service-level expertise and outstanding customer support that cover policy, training, assessment, survey, and data-driven insights. Grace Hill’s industry-leading suite of companies has grown to include Kingsley Survey (acquired in 2020), Elizabeth Moreland (acquired in 2020), and Ellis Partners and Edge2Learn (acquired in 2022). Today, more than 500,000 real estate professionals from more than 1,700 companies rely on performance solutions from Grace Hill. Visit us at gracehill.com or on LinkedIn.

About BetterBot 

BetterBot is a team of dedicated builders, designers, and support enthusiasts focused 100% on building the best Conversational Leasing automation platform in multifamily. We believe that technology should make life easier for humans. Time-consuming, mundane, and repetitive tasks should be handled by an omnichannel automation solution so humans can have the time to engage in meaningful conversations with fellow humans.

BetterBot and Greystar

BetterBot Becomes a Preferred Partner with Greystar

BetterBot is pleased to announce that they are officially a preferred partner with Greystar. Over the last year, BetterBot has helped Greystar save over $300K, which is more than 17K hours in leasing team labor time saved. This also resulted in 2,000 appointments set through BetterBot. 

“Integrating with Greystar-specific tools and solutions has helped create a much smoother experience for their team and ours,” says BetterBot COO & Co-Founder Robert Turnbull. “Our goal is to help Greystar create efficient workflows for their prospects and on-site teams.” 

BetterBot is looking forward to working together to produce materials results in terms of time and money saved for Greystar.. Learn more about BetterBot’s leasing automation to see how they can help your teams today.

About BetterBot

BetterBot is a team of dedicated builders, designers, and support enthusiasts focused 100% on building the best Conversational Leasing automation platform in multifamily. We believe that technology should make life easier for humans. An omnichannel automation solution should handle time-consuming, mundane, and repetitive tasks so humans can have the time to engage in meaningful conversations with fellow humans.

About Greystar 

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, and development services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $240 billion of real estate in 226 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 782,900 units/beds globally, and has a robust institutional investment management platform comprised of more than $59 billion of assets under management, including approximately $25 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

BetterBot Becomes RealPage AppPartner Certified

Contact:

Tiffany De Alva, tiffany@betterbot.com

BetterBot Certified as a RealPage® AppPartner

RICHARDSON, Texas, October 20, 2022 — RealPage, Inc. (NASDAQ:RP), a leading global provider of software and data analytics to the real estate industry, has announced that BetterBot, multifamily’s most adopted conversational leasing solution, has become a Certified RealPage AppPartner. The two companies will create a user experience that is good for prospects and on-site teams.

“In Multifamily your product is only as good as the integrations you have in place,” says COO and Co-Founder Robert Turnbull. “That’s why we decided to become AppPartner Certified with RealPage.”

For more information about BetterBot, please go to https://www.realpage.com/exchange/ and click the BetterBot logo. For more information about the RealPage AppPartner program, please go to https://developer.realpage.com/welcome.

About RealPage

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency into asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 19 million units worldwide from offices in North America, Europe and Asia. For more information about RealPage, please visit https://www.RealPage.com.

About BetterBot

BetterBot is a team of dedicated builders, designers, and support enthusiasts focused 100% on building the best Conversational Leasing automation platform in multifamily. We believe that technology should make life easier for humans. Time-consuming, mundane, and repetitive tasks should be handled by an omnichannel automation solution so humans can have the time to engage in meaningful conversations with fellow humans.

Putting Bots in IVR?

BetterBot and Courtesy Connection solve a major problem together… missed calls and voicemails

“Industry data shows that 50% of all phone calls to an apartment community don’t get a live leasing agent,” said Ryan Nigro, CEO of Courtesy Connection, an answering service software platform for the property management industry. “So the caller either just hangs up in frustration or leaves a voicemail that becomes one of a thousand things needing follow-up in a leasing office.”

To help solve this problem, Courtesy Connection gives prospective renters the option to receive an SMS text message with a link to engage with BetterBot’s conversational bot. “If you’d like assistance now, press [the appropriate option], and we’ll send you a text message with a link to our digital leasing assistant .”  Did it work?  “Yep,” said Robert Turnbull, President and Founder of BetterBot, Multifamily’s most adopted conversational platform. “One-third of all prospective renters elected to receive a text message, and, of those, 96% subsequently had a conversation with the BetterBot digital agent.”

In addition to the high text-request-to-conversation ratio, 36% of prospects who had a conversation became a handoff to the property by scheduling an appointment or requesting the next steps. 

“When I first learned about this concept, I was instantly sold,” said Gina Carter with Blue Ridge Companies. “In today’s fast-paced world where instant gratification is key, this platform reinforces the notion that people want immediate answers through the quickest means possible.”

Companies that participated in this pilot include Asset Living, Blue Ridge, Caliber Living, and Northwood Ravin. The data referenced above consisted of 21,818 calls, of which 2,410 (11.0%) self-identified as prospective renters.

Want to learn more?

Get inspired with
our latest case study

Want to learn more?

Get inspired with
our latest case study

Want to learn more?

Get inspired with
our latest case study

Want to learn more?

Get inspired with
our latest case study

Want to learn more?

Get inspired with
our latest case study

BetterBot_2020-favicon.png

Well hello there.

BetterBot_2020-favicon.png

Well hello there.

Better Bot Fav Icon

Well hello there.