BetterBot is pleased to announce that they are officially a preferred partner with Greystar. Over the last year, BetterBot has helped Greystar save over $300K, which is more than 17K hours in leasing team labor time saved. This also resulted in 2,000 appointments set through BetterBot. 

“Integrating with Greystar-specific tools and solutions has helped create a much smoother experience for their team and ours,” says BetterBot COO & Co-Founder Robert Turnbull. “Our goal is to help Greystar create efficient workflows for their prospects and on-site teams.” 

BetterBot is looking forward to working together to produce materials results in terms of time and money saved for Greystar.. Learn more about BetterBot’s leasing automation to see how they can help your teams today.

About BetterBot

BetterBot is a team of dedicated builders, designers, and support enthusiasts focused 100% on building the best Conversational Leasing automation platform in multifamily. We believe that technology should make life easier for humans. An omnichannel automation solution should handle time-consuming, mundane, and repetitive tasks so humans can have the time to engage in meaningful conversations with fellow humans.

About Greystar 

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, and development services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $240 billion of real estate in 226 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 782,900 units/beds globally, and has a robust institutional investment management platform comprised of more than $59 billion of assets under management, including approximately $25 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

BetterBot and Courtesy Connection solve a major problem together… missed calls and voicemails

“Industry data shows that 50% of all phone calls to an apartment community don’t get a live leasing agent,” said Ryan Nigro, CEO of Courtesy Connection, an answering service software platform for the property management industry. “So the caller either just hangs up in frustration or leaves a voicemail that becomes one of a thousand things needing follow-up in a leasing office.”

To help solve this problem, Courtesy Connection gives prospective renters the option to receive an SMS text message with a link to engage with BetterBot’s conversational bot. “If you’d like assistance now, press [the appropriate option], and we’ll send you a text message with a link to our digital leasing assistant .”  Did it work?  “Yep,” said Robert Turnbull, President and Founder of BetterBot, Multifamily’s most adopted conversational platform. “One-third of all prospective renters elected to receive a text message, and, of those, 96% subsequently had a conversation with the BetterBot digital agent.”

In addition to the high text-request-to-conversation ratio, 36% of prospects who had a conversation became a handoff to the property by scheduling an appointment or requesting the next steps. 

“When I first learned about this concept, I was instantly sold,” said Gina Carter with Blue Ridge Companies. “In today’s fast-paced world where instant gratification is key, this platform reinforces the notion that people want immediate answers through the quickest means possible.”

Companies that participated in this pilot include Asset Living, Blue Ridge, Caliber Living, and Northwood Ravin. The data referenced above consisted of 21,818 calls, of which 2,410 (11.0%) self-identified as prospective renters.

Welcome Rentgrata, our most recent integration partner.

Rentgrata, Multifamily’s leading resident referral platform and BetterBot, Multifamily’s most-adopted conversational leasing solution announced today they have integrated their products.

“There’s so much information today’s prospective renter can get long before they visit the apartment community leasing office,” said Robert Turnbull, president, COO and co-founder of BetterBot. “But the one thing they still struggle finding out is the question of ‘do I fit here?’ Because BetterBot is in the business of getting relevant information to renters wherever, whenever, it became overwhelmingly apparent we needed to help facilitate this information using Rentgrata’s solution.”

Rentgrata’s unique resident referral program bridges much-desired dialogue between prospective renters and a host of current residents. In so doing, prospective residents get an actual resident’s unadulterated perspective of their experience living at a particular community.

“Our clients often ask how they can continue to get the opportunity to message a resident in front of more prospects, not just those who land on the community website. They want this to be accessible everywhere because it differentiates them from their competition down the street,” explained Ben Margolit, CEO and co-founder at Rentgrata. “With this integration and partnership, Rentgrata can now also be found everywhere BetterBot is. Additionally, to keep our clients’ websites free of too many widgets, we can now launch the BetterBot conversational solution from our widget, or BetterBot can launch ‘chat with a resident’ from theirs, whichever the community prefers.”

In addition to living on a property website, BetterBot can also be deployed anywhere in the digital marketplace such as Google My Business, Facebook, Yelp, Instagram, and can now intercept prospective renter leads from every ILS. That means Rentgrata’s “Chat with a resident” solution will be introduced to all these new channels and prospective renters further expanding their reach.

BetterBot Joins Forces with Entrata’s Property Management Solution

September 27,  2021 – BetterBot, one of the leading property management chatbot solutions, announced on ___ a new partnership with Entrata, the real estate industry’s most comprehensive property management software platform. 

Prior to integrating, the only way for the BetterBot team to receive leads was through email, which made responding in a timely manner tedious and time-consuming. Through Entrata’s property management service, the team will now be able to access a property’s latest guest cards directly, making quick responses much easier to achieve. Additionally, with Entrata’s Lead Manager, BetterBot can set attribution to the correct source whenever a prospect engages with a property’s marketing assets much more seamlessly. 

By ensuring more accurate attribution, BetterBot can help property management and marketing teams gain a better understanding of where leads are coming from – and which areas of their digital presence they should potentially invest more time and resources into. 

Through this partnership, both Entrata and Betterbot will help align their shared goal of making life easier for property owners, property managers, and residents.

BetterBot’s chatbot solution is one of the most flexible on the market and is fully integrated with major property, revenue, and lead management software platforms, including RealPage, RentDynamics, Hy.ly, Yardi, Spherexx, MRI, and Knock, among others.

About Entrata

Entrata’s property management software incorporates your property accounting, purchasing, facilities, and leasing data into the industry’s most comprehensive property management software available. Whether you need to quickly move in a resident, post transactions to the ledger, or automate your renewal offer process, Entrata’s property management software provides everything you need to make a difference at your property.

About BetterBot

Today’s renter wants control over the leasing process and access to information wherever, whenever, but today’s leasing team simply can’t keep up. BetterBot is Multifamily’s most adopted digital leasing solution providing renters the information they want 24/7/365 anywhere on the Internet. Using the most technologically advanced software to answer the renters’ questions about the community, BetterBot showcases floor plans, virtual tours, specials, and amenities while driving them to schedule in-person, self-guided, live-video, and phone appointments. BetterBot is the round-the-clock leasing assistant of choice, freeing up leasing teams from low-value, menial and repetitive tasks so they can do what they do best, being human. 

Related Links

https://www.entrata.com/
https://www.betterbot.com/

The Property Management Service Will Help Support New Multifamily Insights 

September 6, 2021 – Leading property management chatbot solution BetterBot is teaming up with Yardi’s complete real estate management solution.

Being able to see where and when engagement is happening is key to helping property management teams that BetterBot works with keep up with and follow up on leads. Prior to integrating with Yardi, the only way for the BetterBot team to receive leads was through email, which made responding in a timely manner tedious and time consuming. With the help of Yardi’s real estate management platform, BetterBot will now have direct  access to a property’s latest guest cards, simplifying and streamlining the response process. What’s more, Yardi makes it possible for BetterBot to set attribution to the correct source whenever a prospect engages with a property’s marketing assets.

Property teams count on accurate sourcing. By creating a more accurate attribution strategy , BetterBot can help property management and marketing teams gain a better understanding of where their  leads are coming from – and which areas of their digital presence they should potentially invest more time and resources into. 

Through this dynamic partnership, both Yardi and Betterbot will help bring about their shared goal of providing property management teams with superior, unwavering customer service .

BetterBot’s chatbot solution is one of the most flexible on the market, and is fully integrated with major property, revenue and lead management software platforms, including RealPage, RentDynamics, Hy.ly, Yardi, Spherexx, MRI, and Knock, among others.

About Yardi

Yardi’s complete real estate management solutions include software for property management, accounting, marketing and leasing, market intelligence, energy management, end-to-end procurement, business intelligence, learning management and much more. We have multiple options for all portfolio types and sizes, from large multinational enterprises to small and midsize holdings.

About BetterBot

Today’s renter wants control over the leasing process and access to information wherever, whenever, but today’s leasing team simply can’t keep up. BetterBot is Multifamily’s most adopted digital leasing solution providing renters the information they want 24/7/365 anywhere on the Internet. Using the most technologically advanced software to answer the renters’ questions about the community, BetterBot showcases floor plans, virtual tours, specials and amenities while driving them to schedule in-person, self-guided, live-video and phone appointments. BetterBot is the round-the-clock leasing assistant of choice, freeing up leasing teams from low-value, menial and repetitive tasks so they can do what they do best, being human. 

Related Links

https://www.yardi.com/
https://www.betterbot.com/

Chatbots come with so many different functionalities. We know that Natural Language processing bots can be enticing, but at the same time, the functionality isn’t fully developed. That’s why we are sharing with you four different alternatives to NLP bots. These bots use guided conversation to help users navigate through the leasing process and are proven highly effective. If you’re wondering what the difference is between these bots, check out our article on understanding various bot types. 

BetterBot

First, we have BetterBot. BetterBot uses guided conversation to lead prospective renters on their leasing adventure. Through their platform, management companies have access to robust reporting to view how their bot is performing. The bot is also easily customizable so users can promote brand consistency and recognition at the same time. Not to mention, 97% of clients that use BetterBot keep BetterBot. 

G5 Bot

G5 helps their clients market to prospects using several different solutions, including digital advertising, SEO, websites, and of course, chatbots. Their conversational leasing chatbots offer users the opportunity to find information effortlessly. G5 offers top-tier marketing solutions that integrate seamlessly with their chatbot solution for an incomparable experience. 

RentDynamics Bot

RentDynamics offers a series of solutions catered to communicating with your prospects and residents. Their resident journey encompasses a white glove experience with their 24-hour call center paired with a conversational leasing chatbot. Prospective residents can find their chatbot and converse with it to find the information they need quickly. If users cannot find the information they need (and they can about 99% of the time), they can easily call the property at any time of the day or night and get the answers they are trying to find. Rent Dynamics chatbot offers users access to information 24/7, which is what makes them so unique. 

Resite Bot

Last but not least, Resite offers digital marketing services that are customized for small to midsize property management companies. They provide various services, including custom websites, reputation management services, digital advertising, and guided conversation bots. Users will find that their bot integrates seamlessly with any of their websites, providing a smooth user experience. Resite takes advantage of conversational leasing by offering users the information they need to make a well-informed decision. 

There are so many different types of chatbots offered in the multifamily space. If you are looking for a bot to put on your site, it’s essential to evaluate your options from every angle. If you would like to find more information on what options are available, check out Battle of the Bots (UNCUT). You’ll find a wide variety of bots, and you can make your choice about which bot is right for your business. 

Exciting things are happening with BetterBot! We are delighted to announce that we are officially integrated with Tour24. Tour24 is one of the top on-demand platforms for self-guided apartment tours. Their technology works with smart home technology to provide an easy self-guided property tour. They help prospective residents tour on their own schedule resulting in more leases for the communities they work with. BetterBot is the multifamily industry’s most used chatbot platform. They help renters find the information they are looking for 24/7, 365 out of the year. Together, these two companies plan to make apartment leasing one of the easiest processes.

“Like BetterBot, Tour24 is experiencing explosive growth, particularly now, as property managers seek out new ways to compete by delivering a next-generation experience for renters,” said Georgianna W. Oliver, founder and CEO of Tour24. “With our transformative technology that incorporates audio and visual support to BetterBot’s community of engaged users, our integration empowers prospective residents with on-demand insights about a property, and the ability to see a unit when it’s most convenient for them.”

This new partnership means that BetterBot users will be able to take advantage of this self-guided tour technology through our platform, when they subscribe with Tour24. Prospects will find a seamless integration will result in a smooth experience as they explore their potential apartment home. For more information on Tour24 CLICK HERE. 

Our founder and COO, Robert Turnbull, had the fantastic opportunity to be featured on the Digible Dudes Podcast. In this episode, Robert shares valuable insights about chatbots in the multifamily space. He also weighs in on the user experience with multifamily chatbots. Here are a few of the highlights from this episode. If you’d like to listen to the full episode, you can find it HERE or anywhere you listen to podcasts. 

Discussing Omnichannel Marketing – 32:59-34:17

“The bot, our bot can be put on a property website, but it was the only one that’s designed to actually be distributed to Google my business, which is an Instagram and Facebook, Facebook marketplace, Yelp, and the list goes on and on. So wherever a consumer, prospective renter find that property, the bot could actually live there and answer your questions.

24/7, 365. Now you talk about stickiness, if the bots on your property website and on GMB and yelp and, and, and, and now it’s a little hard to replace us because we’re so baked in, and it’s actually working really well. Google my business, and so for some of our properties represents 40% of the conversations happening.

And so GMB is just killing it. Um, and when you see the bot working at 3:00 AM, midnight, 5:00 AM having conversations on Google my business. Now you’re, now you’re starting to get some stickiness. We are getting into what we call WIP: web lead intercept protocol, where we can actually start intercepting leads coming through from various ILSs and responding and converting those into synchronous bot conversations and send just leads going into a CRM. Now we’re starting to create additional value where we’re baking ourselves into the processes. And suddenly, we’re not just a bot on your property website. We’re an integral part of your marketing solution.”

Why Bots Fit For Today’s Consumer – 48:40-48:59

“Again, people just want information. They want it now. 24/7, 365, and they want what they want. What they don’t want to do is fill out a lead form. They don’t want to wait until tomorrow. So these are things that are not changing anytime soon. And this is why bots just kind of fit today’s consumer.”

BetterBot’s Company Culture –  1:03:58-1:04:31

“I mean, I don’t just think it is a better bot; I think it is a better company. And I feel very much like a family now that said, that’s maybe a little kumbaya and touchy-feely, but I mean, come on when you’re having people who are running various departments in your company and people in your company who feel that way, you’re doing something right.

And to me, business is less than half of it is the people you’re working with and what they’re giving away. That really makes the difference. And that’s why I love working with this type of style of company, the size of company, your type of company. I think we share these philosophies.”

We are so honored to have Robert Turnbull as a guest on the Digible Dudes Podcast. For further information on bot technology, CLICK HERE. 

Announcing BetterBot’s newest partnership and integration with Knock.

Good news! BetterBot has formally integrated with the Knock CRM calendar.  Now, when prospective renters use BetterBot and want to schedule an appointment, available times will appear in the BetterBot experience. And, BetterBot will write the appointment back to the Knock calendar so everyone is in sync.

“Knock did a terrific job a few years back of putting appointment scheduling front and center in our Industry,” said Robert Turnbull, President and co-founder of BetterBot. “Coupled with their CRM tools, Knock has moved into a pole position as a front-office platform. Connecting BetterBot’s scheduling functionality to Knock’s calendaring just makes sense.”

Using Knock’s Knock Now solution, BetterBot now has a real-time view into the leasing team’s open and available appointment times. The prospective renter can select from among BetterBot’s four Intelligent Appointment types including In-Person, Self-Guided, Live-Video, and Phone appointments all of which include BetterBot’s appointment/Covid-19 protocols when scheduling various appointments. Once a prospect selects a time, BetterBot drops the calendar and all relevant prospect information into Knock’s calendar and award-winning CRM solution.

“Knock is becoming the gold standard for calendar integrations in the Multifamily space,” explained Stuart Bern, VP of Business Development & Partnerships at Knock. “Wherever consumers need appointment information we want to provide an excellent experience with best-of-breed solutions like BetterBot.”

About Knock

Knock is an award-winning platform that maximizes the revenue of multifamily communities through front office technology and business analytics tools. Property management companies and multifamily operators rely on Knock to easily organize communication across every channel, coordinate and schedule tours and leverage insights to improve marketing and leasing effectiveness, driving better performance and improving NOI. For more information, please visit www.knockcrm.com.

About BetterBot

Today’s renter wants control over the leasing process and access to information wherever, whenever, but today’s leasing team simply can’t keep up. BetterBot is Multifamily’s most adopted digital leasing solution providing renters the information they want 24/7/365 anywhere on the Internet. Using the most technologically advanced software to answer the renters’ questions about the community, BetterBot showcases floor plans, virtual tours, specials and amenities while driving them to schedule in-person, self-guided, live-video and phone appointments. BetterBot is the round-the-clock leasing assistant of choice, freeing up leasing teams from low-value, menial and repetitive tasks so they can do what they do best, being human. 

Related Links

www.betterbot.com
www.knockcrm.com