Chat: one assistant for prospects and residents on your website
One chat window on every page of your property website serves both prospects and residents.
The short version
One window for everyone
Prospects and residents use the same chat window on every page of the property website.
Guided pills and open chat
Pills for availability, floor plans, tours and amenities, a calendar to the tour scheduler, email, call or text contact options, and open chat.
Leasing answers from live data
Live availability, qualification criteria, floor plans, 3D tours and tour booking, in the language the renter writes in.
Resident maintenance
Residents report issues in plain language. Emergencies become a ticket and the technician is paged by SMS and email.
What can visitors do in the chat window?
They can tap guided pills for availability, floor plans, tours and amenities, open a calendar that leads to the tour scheduler, or just type in open chat. Email, call and text contact options are offered too, with consent captured.
Does it show live availability and total monthly cost?
Yes. Chat shows live availability and the total monthly cost including mandatory fees, with a per-unit calculator for optional extras. The total monthly leasing price is currently live on the RealPage integration only.
How does Chat qualify a prospect?
It asks about budget, pets and income and states the property's criteria. It never disqualifies anyone itself.
Can renters see floor plans and a 3D tour in chat?
Yes. Floor plans and the 3D tour open right inside the chat window, so renters don't have to leave the conversation.
How are tours booked?
There are two modes, set per property. Either the tour is requested and your team confirms it, or it is scheduled straight onto the calendar.
Does Chat answer in other languages?
Yes. It answers in the language the renter writes in, for example Spanish, using live property data. When the data is missing, it says so.
What happens when someone asks for a person?
Chat stops selling, promises a callback during business hours and collects the renter's name, phone and email. Consent for marketing text messages is asked for separately.
How do residents report maintenance?
Residents describe the problem in plain language, and the assistant only asks who they are and where the issue is. It tries the knowledge base first and escalates when the resident asks.
What happens with an emergency?
Chat creates an emergency ticket and pages the technician by SMS and email. The technician acknowledges with one tap.
What runs behind each message?
A stack of specialised agents runs on every message, including Fair Housing compliance, age verification and fee transparency. A live Betterbot team monitors conversations 24/7.
Where does the lead end up?
The lead is extracted from the conversation and written into your property management system. It appears as a guest card in the Leasing Hub, where your team can use “Reply as me” or “Intervene”.
Quick answers
Does Betterbot Chat serve both prospects and residents?
Yes. One chat window on every page of the property website serves prospects looking to lease and residents who need help, for example with maintenance.
Does Betterbot Chat disqualify renters?
No. It asks about budget, pets and income and states the property's criteria, but it never disqualifies anyone itself.
What happens when a renter asks to speak to a person?
Chat stops selling, promises a callback during business hours and collects name, phone and email. Consent for marketing text messages is asked for separately.
How does Betterbot Chat handle an emergency maintenance request?
It creates an emergency ticket and pages the technician by SMS and email, with one-tap acknowledgement.
