For Prospects
Prospect Management
Every prospect from every source — answered in about a minute, followed up until there's a reason to stop.
ILS listings, your website, phone calls, email, SMS, chat — prospects reach out from everywhere, at every hour. Betterbot catches each one, answers chat and calls in real time and emailed inquiries within about a minute, de-duplicates against what's already there, and writes a complete guest card back to your PMS with the source attached. Then it follows up persistently and politely — and the instant a prospect replies, the scheduled sequence stops and the AI answers their actual question instead, with every message written at send time from the property's live pricing, specials, and availability.
Connects ILS, website, phone, email, SMS, and chat sources
Chat and calls answered live; emailed inquiries within about a minute
Guest cards written to your PMS — de-duplicated, source attached
Follow-up sequences that keep going until there's a reason to stop
The drip stops the moment they reply — a real answer takes over
Messages written from live pricing and availability, not templates
How it works
From first inquiry to follow-through
Sources and systems
Leads created inside Entrata, Yardi, AppFolio, and Rent Manager are pulled into Betterbot follow-up; every connector receives the guest card. Plus any listing service that delivers prospects by email — and a direct API for ILS partners.
Straight answers
How fast is the first response, honestly?
Chat and phone are answered live, as the conversation happens. Emailed inquiries are picked up by a sweep that runs every minute, and the first message goes out immediately after — so “within about a minute” is the honest number.
Does the AI ever invent prospect details?
No. Extraction is grounded in what the prospect actually said — unknown fields stay empty rather than guessed, and a tour request is never mistaken for a move-in date.
What happens to inquiries that can't be parsed?
Nothing is silently dropped — unparseable messages are filed into named review folders so gaps surface instead of disappearing.
Will this duplicate prospects in our PMS?
No. Prospects are de-duplicated per property before a guest card is written — one record per person per property is enforced at the database level. A returning chat or phone prospect merges into their existing record; a listing-service email that duplicates someone already in the system is held aside for review rather than imported twice.
Are the follow-ups just templates with merge fields?
No — every message is written by the AI at send time from the property's live content. Update your specials once, and the next outbound message reflects it without touching any sequence.
What stops a sequence?
A reply, a booked tour, an opt-out, or a cancellation in your PMS. A send-time safety check also re-verifies state, so a tour cancelled after a reminder was scheduled won't produce a stale message. If you want outreach paused for a person or a property while your team works them, that's a separate switch you control.
How does compliance work?
SMS consent is tracked per contact — opt-in, opt-out, and revocation are classified separately, and consent is never inferred from an unrelated “yes.” Every message also passes Fair Housing compliance rules before it's sent.
Which channels does follow-up use?
Email and SMS. Email goes on every touch; texting only happens where the prospect has given consent, and only between 8am and 9pm in the property's timezone. Voice answers inbound calls — Betterbot doesn't place outbound AI calls.
How do you avoid texting people at the wrong time, or without permission?
Texts are only sent between 8am and 9pm in the property's own timezone, checked before the message is even written. If we don't yet have consent from someone, the message waits rather than sends — we ask once, and it goes out when they say yes. Replying to someone who just texted us isn't held back; answering a prospect isn't unsolicited outreach.
Can we turn the AI off for someone?
Yes — per person, per property, or across the portfolio, and per channel. Anything the AI would have sent while paused is held rather than dropped, and released when you switch it back on. There's a log of who paused what and when.
More for prospects
More days that end with leases signed.
Bring us the leasing problem that bothers you most. We'll listen, then shape the demo around it.