We are constantly working on enhancing our product. The way Walt Disney said, “Disneyland will never be completed. It will continue to grow as long as there is imagination left in the world,” is precisely how we feel about our products at BetterBot. One thing that inspires us every day is our clients. They continuously show us what they need the most, and we do our best to bridge that gap. For example, the feature we are sharing was inspired by one of our amazing clients, Karen Kossow, at Paradigm.
As many companies are dealing with, Paradigm is also facing labor shortages. These staffing concerns caused them to close most of their offices on Sundays, meaning the staff is only in the office six days a week rather than the seven they’d always been open.
“We wanted the capability to share with our prospects that our office is closed and to specify when they should expect a response,” says Karen Kossow. “Knowing that BetterBot’s team tends to be nimble, I reached out and asked if this was something we could do. We use BetterBot’s NurtureSkill, so not only can we use it on our website, but this functionality can also be used across all the advertising platforms.” Paradigm has since rolled out this feature across all their communities and has helped create consistency across all communication channels.
How it works
By updating your office hours in the back end, BetterBot can now intuitively share that information with incoming prospects. For example, if a property is closed on Sundays, all you need to do is indicate that in the dashboard, and a message will pop up in the call-outs, like the one below.
Another way the prospect will be notified is by making the user aware of when the office will reopen. For example, the message below reads: “Please note that our leasing offices are closed today. If you reach out, expect to hear back from our leasing office as soon as Tuesday 09/06”. The bot will read the office hours and share the next day your office will open. That way, the end-user has realistic expectations for when they will hear back. If they do decide to schedule an appointment, they will also be notified, so it is crystal clear.
Again, we truly value the feedback and insight from our valued customers. We will continue to enhance our product to optimize the user experience while providing for the community’s needs. For more information on BetterBot’s updates, check out our blog, which houses all our feature announcements.