Imaginations run wild as soon as you mention the word “chatbot.” Recent movies have contributed to the idea that bots can be dangerous and jeopardize human jobs. While that may be the case in the film, in reality, chatbots should not replace humans. Chatbots are great for fulfilling simple intents and menial tasks. However, when it comes to higher-level problems, that’s where humans excel.
Instead of looking at chatbots and humans as either/or propositions, it’s crucial to think about them as a creative way to solve problems. Chatbots can supercharge the abilities of human agents by focusing on those repetitive tasks so that humans have time to focus on solving more complex issues that require emotional and intelligent engagement. In fact, a study conducted by Informs PubsOnLine shares that when chatbots are upfront about the fact that they are bots, prospects are 79.7%. more likely to buy. So why not let chatbots jump in and do some of the heavy lifting?
Some ways chatbots can help support leasing teams include:
Use a chatbot on your website to assist visitors 24 hours a day. The chatbot can help prospective renters find the information they are looking for, like finding a home, and subsequently hand them off to the appropriate person. The chat transcript is shared with the human agents, eliminating repetition and speeding up the process.
Chatbots can be used to boost engagement with existing clients. A chatbot can be perfect for managing maintenance or other simple requests without the necessity for phone calls. This can speed up the time it takes to service a request and, in turn, improve customer satisfaction.
Frequently properties become overwhelmed with the number of leads entering their inbox. That’s where chatbots come in. Some chatbots (including BetterBot) offer the ability to follow up with and nurture leads in the beginning stages while handing off only the most qualified leads. This allows for better closing ratios, as these leads are most likely to convert.
In conclusion, chatbots won’t be completely replacing humans any time soon. They are meant to help them with simple tasks so that humans can focus their attention on more complex tasks. If you’re considering chatbot solutions, check out our article on 6 things to consider when looking for a chatbot solution.